Customers sometimes say they never received their confirmation. You can send it again from the order.
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Open the order
Go to WooCommerce → Orders and click the order number.
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Choose the email
In the Order actions box on the right, choose:
- Email invoice / order details to customer: the customer gets a copy of their order.
- Resend new order notification: your team gets the new-order email again.
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Send it
Click the arrow button next to the dropdown (or Update). A note is added to the order to say the email was sent.
If it still doesn’t arrive
- Ask the customer to check their spam or junk folder, and that the email address on the order is right.
- If no shop emails are arriving at all, the website’s email sending needs looking at. Let us know.