When a customer gets in touch, the quickest way to help is to find their order.
Search for an order
Go to WooCommerce → Orders and type into Search orders: the order number, the customer’s name, their email address or their postcode.
Filter the list
- The links above the list (All, Processing, Completed, …) show orders with that status. Processing is your to-do list.
- Use the date filter to see a particular month.
- Click a column heading, such as Date or Total, to sort by it.
See a customer’s history
Go to WooCommerce → Customers and search for the customer. You’ll see their total spend, number of orders and their last order. Click through to see each order.